Shipping policy

Shipping Policy

Last updated: October 15, 2026

Thank you for shopping with Siderak. This policy explains how we ship your order.

Where we deliver

We deliver across India to most serviceable pincodes. If we cannot deliver to your pincode, we will contact you and cancel the order with a full refund.

Processing time

Orders are processed and handed to the courier within 1–2 business days after you place them. Orders placed on Sundays or public holidays are processed on the next business day

Shipping charges

Shipping is free on all orders across India. The shipping cost is already included in the product price.

Cash on Delivery (COD)

COD is available on most pincodes. Please keep the exact amount ready when the parcel arrives. If a COD parcel is refused or goes undelivered after repeated attempts, we may disable COD for future orders from that customer.

Order tracking

Once your order ships, we will send you the courier name and tracking number by SMS, email, or WhatsApp. You can use it to track your parcel on the courier’s website. If you need help, message us on WhatsApp.

Delivery attempts

The courier will usually try to deliver 2–3 times. Please make sure your phone is reachable and your address and pincode are correct. If a parcel comes back to us because of a wrong address or because no one was reachable, we may need to ask you for the reshipping cost.

Damaged or wrong parcels

Please check your parcel when it arrives. If it looks tampered with or damaged, record an unboxing video and contact us within 48 hours. Our Return & Refund Policy explains what happens next.

Delayed or lost parcels

If your order has not arrived within 10 business days of the expected date, contact us. We will track it with the courier and send a replacement or a full refund.

Address changes

You can change your address before the order is shipped by contacting us with your order number. After it ships, we cannot guarantee a change.

Contact us

Siderak
Email: getsiderak@gmail.com
WhatsApp: +91 9961637564
Support hours: 10 AM – 6 PM, Monday to Saturday