Privacy policy

Privacy Policy

Last updated: October 15, 2026

This Privacy Policy explains how Siderak ,we collects, uses, and protects your personal information when you visit our website or buy from us.

Information we collect

  • Details you give us: name, phone number, email address, delivery address, and order details.
  • Payment information: payments are processed by secure third-party payment providers. We do not store your card, UPI PIN, or bank login details.
  • Automatic information: device type, browser, IP address, pages viewed, and how you reached our site, collected through cookies and similar tools.
  • Messages you send us: emails or WhatsApp messages to our support number.

How we use your information

  • To process and deliver your orders
  • To send order confirmations, delivery updates, and support replies
  • To handle returns, refunds, and complaints
  • To prevent fraud and misuse
  • To improve our website, products, and advertising
  • To contact you about offers, only where you have agreed or the law allows, and you can opt out at any time

Who we share it with

We share your information only as needed to run our business:

  • Shopify, which hosts our store and stores order data
  • Payment gateways, to take your payment
  • Courier and logistics partners, to deliver your order
  • Our product suppliers or fulfilment partners, who need your name, phone number, and address to dispatch your order
  • Advertising and analytics providers such as Meta (Facebook and Instagram) and Google, to measure and improve our ads

We do not sell your personal information. We may also share information if required by law or a government authority.

Cookies and tracking

We use cookies and tools such as the Meta Pixel to keep your cart working, understand how visitors use our site, and show relevant ads. You can turn off cookies in your browser settings, but some parts of the site may not work properly.

Data security

We take reasonable steps to protect your information. No website or online system is completely secure, so we cannot guarantee absolute security.

How long we keep your data

We keep your information only as long as needed to complete your order, meet legal and accounting requirements, and resolve disputes.

Your rights

You can contact us to:

  • Ask what personal information we hold about you
  • Ask us to correct or update it
  • Ask us to delete it, where we are not required to keep it by law
  • Withdraw your consent to marketing messages

Children

Our website is not meant for children under 18. We do not knowingly collect their information.

Third-party links

Our site may link to other websites. We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date shown above.

Contact us

Siderak
Email: getsiderak@gmail.com
WhatsApp: +91 9961637564
Support hours: 10 AM – 6 PM, Monday to Saturday